Is Apple’s Self-Service Repair Program Set Up to Fail?

The Self-Service Repair program that Apple introduced seemed like a good idea at the time. After all, customers were griping about the high cost of Apple service. An additional source of user frustration was the difficulty of DIY iPhone repair, which Apple has made notoriously difficult. This initiative appeared to be a reaction to the … Read more

Why the EU Wants All Chargers to Be USB Type-C

If lawmakers in the European Union get their way, iPhone users will be required to switch to USB Type-C power adapters and cables like those used by Android users. Why, then, is the European Union mandating that mobile device makers use the ubiquitous USB Type-C charging standard? While sustainability and minimizing electronic waste are important, … Read more